Cancellation Policy

LYVN Cancellation Policy

At LYVN, we aim to make your shopping experience smooth and transparent. If you change your mind after placing an order, our cancellation policy is here to help.

1. Cancellation Window

Customers can cancel their order before dispatch, which is typically within 4 hours of placing the order. Once an order is shipped, it cannot be canceled.

2. How to Cancel

You can cancel your order through any of the following methods:

- Website: Log in to your account and cancel the order from your order history
- Email: Write to support@lyvn.in with your order number
- Phone/WhatsApp: Call or message us at 9444204686

3. Refund on Cancellation

1. If your cancellation request is received within the allowed window:

- A full refund will be processed
- Refunds will be credited to your original payment method (UPI, card, wallet, etc.)
- Refunds are processed within 5–7 business days

2. For Cash on Delivery (COD) orders, customers will be asked to share bank account details or can opt for LYVN store credit.

4. Cancellation After Shipment

Orders cannot be canceled once shipped. However, you can return the item after delivery by following our Return Policy.

5. Order Modifications

We currently do not allow modifications (such as size, color, or address changes) once the order is placed. You may cancel the order within the window and place a new one.

6. Non-Cancellable Items

Certain products, especially those purchased during sales, promotions, or clearance, are non-cancellable. This will be clearly mentioned on the product page.