FAQ
For everything else, we’re just a message away.For everything else, we’re just a message away.
Orders & Shipping
How long does delivery take?
Delivery time ranges from 1 to 5 days, depending on your location. For full details, please refer to our Shipping Policy.
Do you ship internationally?
Not at the moment. But we’re working on it — stay tuned!
Do you offer free shipping?
Yes! Orders above ₹1500 qualify for free shipping.
Can I track my order?
Absolutely. Just go to your Orders page on our website to track your delivery.
Payments
What payment methods do you accept?
We accept all major payment options — including cards, UPI, wallets, and net banking.
Is UPI or wallet payment available?
Yes, all common UPI apps and digital wallets are supported.
Do you offer Cash on Delivery (COD)?
Yes, we do offer COD on eligible orders.
Will I receive an invoice?
Yes, a detailed invoice will be sent with your order confirmation.
Cancellations, Returns & Refunds
Can I cancel my order?
Yes — cancellations are allowed up until dispatch (maximum 4 hours from order time). You can cancel via our website, email (support@lyvn.in), or phone (12345 12345). For full details, see our Cancellation Policy.
What’s your return policy?
We offer returns on eligible items after a quality check. Some exclusions apply (e.g., sale items). Refer to our Return Policy for complete details.
How can I request a return or exchange?
Returns or exchanges can be initiated from your account or by contacting our support team. Full info is available in our Returns & Exchange Policy.
How are refunds processed?
Refunds are issued after product quality check and are processed within 2–3 working days. More info can be found in our Refund Policy.
Are sale items refundable?
No. Items purchased during sales are not eligible for refund or return. See Policy.
Exchanges
Can I exchange an item?
Yes, we offer size exchanges (not color). You can raise a request within the return window.
Is exchange free?
Yes — we cover the shipping for exchanges.
Product & Sizing
Are your sizes true to size?
Yes. Our sizing follows standard measurements. Refer to the size chart on product pages for accuracy.
Do you restock sold-out items?
Yes — popular items are often restocked. Follow us on Instagram or subscribe to notifications to stay updated.
Customer Support
How quickly will I get a response?
Usually within 30 minutes during working hours.
When is your support team available?
Monday to Saturday, during normal business hours.
