1. Return and Exchange
- Returns and exchanges are eligible within 7 days from the date of delivery.
- Exchanges are free of charge and covered by LYVN.
- Returns will be refunded in the form of store credit or to the source.
- Once a return or exchange request is received, we will initiate the return or exchange within 24-48 hours of receiving the request.
- Upon getting the product the refund will be initiated only after thorough quality check by the team of LYVN.
Note: The delivery partner will not pick up the product if the tags are removed, the product is missing, shows signs of usage, or any other discrepancies are found.
Prepaid Return
- The refund will be processed after verification by LYVN’s quality check team.
- Customers should not return any product before receiving confirmation from our team.
- Unconfirmed returns are not guaranteed for processing.
- Upon confirmation from our LYVN quality control team that the return meets all conditions, we will initiate the exchange or return.
- Customers will receive an email and SMS regarding the status of their return.
- Refunds will be provided in 2-4 days.
COD Return
- The return process follows the same procedure as prepaid returns.
- The refund will be provided once the LYVN quality criteria is completed.
Self-Shipping
- If a pin code is non-serviceable for return pickup, customers may be required to self-ship the product.
- If the pickup attempt is made more than twice and is unsuccessful, the customer must self-ship the product to the LYVN warehouse via courier.
- Courier charges up to Rs. 70 will be refunded.
- Items must be securely packed and returned in unused condition with original tags.
- Customers must submit shipping details to customer support.
Self-Shipping Address:
Sira Fabrics Private Limited,
38 (18/1), Jamals Akila Building,
Neelakanda Metha St, T.Nagar, Chennai - 600017.
Exchanges and Returns Eligibility
- Exchanges and returns apply only to products purchased on LYVN's official website.
- Products bought from other stores/websites cannot be returned.
Abuse of Return & Exchange Policy
- If a customer is found misusing the policy, LYVN reserves the right to deny further requests.