Return Policy

1. Return and Exchange

  1. Returns and exchanges are eligible within 7 days from the date of delivery.
  2. Exchanges are free of charge and covered by LYVN.
  3. Returns will be refunded in the form of store credit or to the source.
  4. Once a return or exchange request is received, we will initiate the return or exchange within 24-48 hours of receiving the request.
  5. Upon getting the product the refund will be initiated only after thorough quality check by the team of LYVN.

Note: The delivery partner will not pick up the product if the tags are removed, the product is missing, shows signs of usage, or any other discrepancies are found.

Prepaid Return

  1. The refund will be processed after verification by LYVN’s quality check team.
  2. Customers should not return any product before receiving confirmation from our team.
  3. Unconfirmed returns are not guaranteed for processing.
  4. Upon confirmation from our LYVN quality control team that the return meets all conditions, we will initiate the exchange or return.
  5. Customers will receive an email and SMS regarding the status of their return.
  6. Refunds will be provided in 2-4 days.

COD Return

  1. The return process follows the same procedure as prepaid returns.
  2. The refund will be provided once the LYVN quality criteria is completed.

Self-Shipping

  1. If a pin code is non-serviceable for return pickup, customers may be required to self-ship the product.
  2. If the pickup attempt is made more than twice and is unsuccessful, the customer must self-ship the product to the LYVN warehouse via courier.
  3. Courier charges up to Rs. 70 will be refunded.
  4. Items must be securely packed and returned in unused condition with original tags.
  5. Customers must submit shipping details to customer support.

Self-Shipping Address:
Sira Fabrics Private Limited,
38 (18/1), Jamals Akila Building,
Neelakanda Metha St, T.Nagar, Chennai - 600017.

Exchanges and Returns Eligibility

  1. Exchanges and returns apply only to products purchased on LYVN's official website.
  2. Products bought from other stores/websites cannot be returned.

Abuse of Return & Exchange Policy

  1. If a customer is found misusing the policy, LYVN reserves the right to deny further requests.